Refund policy

Return and refund policy

Last updated: August 5, 2026

Reflexio is a digital subscription service. We do not ship physical goods.

Digital subscriptions

  • Access and delivery: Subscription benefits are delivered digitally (e.g., access to content, downloads, and/or a digital library) according to the subscription terms shown at checkout.
  • Cancellation: You can cancel at any time to stop future renewals. See our Purchase options cancellation policy for details.

Refunds

Outside rights provided by applicable law, payments are generally non-refundable after access has been provided. We may also provide refunds in exceptional circumstances, such as duplicate charges or billing errors. This policy does not restrict the withdrawal rights or mandatory remedies described below.

EU and UK consumer right of withdrawal

If you are a consumer in the EU or UK, you may have a statutory right to withdraw from a distance contract within 14 days. Reflexio includes both downloadable digital content and ongoing digital services, and the withdrawal rules may apply differently to each component.

Downloadable digital content

Where you expressly request immediate supply and acknowledge the consequence before purchase, your withdrawal right for downloadable digital content may end once that content is supplied. We confirm that request and acknowledgement in the order-confirmation email. If the legally required conditions are not satisfied, your statutory withdrawal right remains unaffected.

Ongoing digital services

Your request for immediate access does not automatically remove every withdrawal right relating to ongoing service elements. If you validly withdraw after requesting performance during the withdrawal period, you may be required to pay a proportionate amount for services already supplied where applicable law permits this. Any remaining amount will be refunded as required by law.

These withdrawal rules do not limit remedies for digital content or services that are faulty, not supplied, or otherwise do not conform to the contract.

How to request a refund or report a billing issue

Please contact us with your account email and any relevant order/subscription details. We aim to respond within a reasonable time. Refunds are typically processed within 3 to 5 business days, depending on your payment provider.

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Email: [email protected]